AFA's Customer Satisfaction Survey

In our continuing effort to improve our customer service experience, please rate the customer service you were provided with, whether by phone, email, or in person. It is our goal to make sure your questions are answered and that your experience was a pleasant one. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our Web site is user-friendly, accurate, and complete.

How did you contact our customer service representative?

Telephone

Email

Fax

Mail

In person

If you contacted AFA by telephone, did you find the phone system easy to navigate?

Yes

No

If no, please explain:

If you contacted AFA by email, how long did it take to get a reply?

Within minutes

Within hours

Within 24 hours

More than one day

More than two days

Never got a reply

With whom did you speak when you contacted AFA?

What were your reasons for contacting customer service?

Place an order

Wanted more information on a service

Problem with order

Other problem:

If you have browsed the AFA website, did you find it easy to use?

Yes

No

If no, please tell us what problems you had with the website:

This section pertains to the customer service you received. Please indicate whether you agree or disagree with the following statements:

	Srongly Disagree		Neutral		Strongly Agree
The customer service rep I spoke to was courteous and friendly
The customer service rep I spoke to was knowledgeable about the information
I felt like I was treated respectfully
I will use AFA again in the future

Were all of your questions answered?

Yes

No

If no, please tell us what you would like more info on, and a Customer Service Representative will respond within 24 hours (please enter your email address at the end of this page):

If you have any other questions or comments, we would love to hear them:

Name (optional):

Email address (optional):

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